Frequently Asked Questions

Welcome to the VestraGear FAQ page! Here you will find answers to frequently asked questions about our products, shipping, returns, and payments. Can't find what you're looking for? Feel free to contact us!

1. Orders & Payments

Which payment methods do you accept?
We accept the following payment methods:

  • Bancontact
  • iDEAL
  • Visa
  • Mastercard
  • Maestro
  • American Express
  • Apple Pay
  • Google Pay
  • MyBank
  • MultiBanco Way
    For more details, view our Payment Options & Policy page.

Can I cancel my order after placing it?
Unfortunately, your order is processed immediately once it is placed, so cancellation is not possible.

Is my payment secure?
Yes! All payments are processed through trusted and encrypted payment gateways to ensure your security. We do not store any payment information.

2. Shipping & Delivery

How long does shipping take?
The delivery time depends on your location:

  • Netherlands: 5-8 business days

  • Belgium: 5-8 business days

  • Spain: 5-8 business days

  • Italy: 5-8 business days

  • France: 5-8 business days

  • Portugal: 5-8 business days
    View our Shipping Policy page for all the details.

How can I track my order?
Once your order has been shipped, you will receive an email with a tracking number to track your package.

What happens if my package is lost?
If your package is lost due to logistical issues, we will send a new package first before issuing a refund. Read more in our Shipping Policy.

3. Returns & Refunds

What is your return policy?
We offer a 30-day return policy. Items must be unused and in their original packaging. See our full Return and Refund Policy for details.

How do I request a return?
To start a return, contact us at info@vestragear.com before sending the item back. Returns without a prior request will not be accepted.

When will I receive my refund?
Refunds are processed within 10 business days after approval. Haven't received it after 15 business days? Please contact us at info@vestragear.com.

4. Product Information

Are VestraGear products suitable for extreme conditions?
Yes! Our products are made from high-quality materials and offer durability and reliability.

5. Contact & Support

How can I contact customer service?
For questions, you can reach us via:

Our customer service hours:

  • Monday - Friday: 08:00 - 18:00
  • Saturday - Sunday: 10:00 - 17:00

For more information about our company, visit our Company Information page.

Do you have any questions? Contact us—we're happy to help!